Frequently Asked Questions
Everything you need to know about your custom in-ear monitors and professional audio gear.
How do I submit my ear impressions for custom IEMs?
After placing your order, you can visit an authorized audiologist to have physical silicone impressions made and mail them to our lab, or use a 3D digital ear scanner at select locations to upload your files instantly.
What is the typical turnaround time for custom products?
Standard production for custom in-ear monitors typically takes 10 to 15 business days from the date we receive your ear impressions. Expedited shipping and rush processing options are available at checkout.
Do you offer a warranty on professional equipment?
Yes, all Ultimate Ears Professional custom monitors come with a 1-year limited warranty against defects in materials and workmanship, as well as a 30-day fit guarantee to ensure your monitors are comfortable.
Can I use my custom monitors with standard consumer devices?
While our monitors are designed for professional stage use, they utilize a standard 3.5mm jack and are compatible with most smartphones, laptops, and digital audio players.
What is your return policy for custom-fit electronics?
Due to the personalized nature of custom-molded products, they are non-refundable. However, we provide a 30-day window for free fit adjustments to ensure your product performs perfectly.
Do you ship internationally?
Yes, we ship our professional audio gear worldwide. Please note that international customers are responsible for any customs duties, taxes, or import fees imposed by their local government.